9/15/2023 0 Comments Marta atlanta airportWith a stay at Drury Inn & Suites Atlanta Morrow in Morrow, you'll be within a 5-minute drive of Clayton State University and The National Archives at Atlanta. Also, no waffle maker at the hotel breakfast. There really isn't anything to do in the hotel that is appealing to kids and teens. We got to the hotel early in the hopes of swimming so that was a disappointment. We were told it was covered over to make a business meeting room. Our kids were disappointed that there was no swimming pool. Our room was only supplied with one trash can liner, yet there were three trash cans. The showers have large pump style bottles of shampoo, conditioner, and body wash. Whoever designed this was thinking only of the aesthetics and not the practical aspects. The room design is sleek and modern, but the bathroom doors have translucent windows so in the night when someone gets up to go to the bathroom, they turn on the light in the bathroom, and it shines through the window into the sleeping area. There were a couple minor issues we had with the hotel. We would definitely stay again if we have a flight out of Atlanta. Everyone we encountered on the staff was professional, helpful, and friendly. Our room was perfect for our family of 5 with two beds and a trundle bed under the sofa. We didn't want to eat at one of the neighboring hotels so we got in our car and ten minutes away we found many great eating options such as Olive Garden, Panda Express, etc. We could see the airplanes, but couldn't hear any noise. We were able to get from our hotel room to baggage check-in, in 7 minutes. Once on the FlyTrain, the very next stop was the airport. The proximity to the Atlanta airport was amazing! We walked out the front doors of the hotel, turned right and we were at the FlyTrain station next door. The area of town is sketchy at best and it’s noisy because It’s Right by a roadway. It needs updates but if the customer service was better it would be tolerable. This hotel isn’t nice enough to deal with bar customer service. He says nothing! Not a thing!! I can’t get past that. I ask him if he’s ok with her behavior and level of customer service and he’s silent. I ask Brad Tolliver if there is a manager. Doesn’t say where the elevator is, welcome to the indigo… nothing. (I know that my parking is included in my rate but I’m trying not to be confrontational). Said that the parking would come out of the incidentals. She looked up at me and rolled her eyes and never repeated herself. I said yes but at the time there was a party coming out of the elevator who was talking so I couldn’t hear her. She said “no, your room is on the 2nd floor”. I asked her if there was a room available on a higher floor. She paid no attention nor did she bother to ever acknowledge if I was a reward member. There’s a wheel out front for Club Members to spin and win things so I spinned the wheel. She promptly asked for my name and picture ID. I walked in the hotel with my grandson and was not greeted by the (apparent manager Brad Tolliver) or Ashantia, the front desk clerk. Clearly there is no training provided and it’s not regarded. Please reach out if interested.I just checked into this hotel and this is the single worst hotel in the IHG portfolio and it’s all because of customer service. Extended or monthly stay is welcomed and terms are flexible. Wifi included, 2 ROKU Smart TVs for online streaming Included Amenities - Clean linens (sheets, towels and washcloths) - Shampoo, Conditioner and Soap - Hairdryer, Iron and Ironing Board - Coffee maker, Coffee and most kitchen supplies - Washing machine, dryer and detergent - Working desk This house has some of the best mobility in the city: the MARTA station just two blocks down the street and provides quick access to downtown Atlanta and the airport. Easy mobility - MARTA College Park station is two blocks away. 9-foot ceilings, recessed lighting, crown molding & custom Levolor blinds throughout - Granite countertops, stainless apps - Hardwood on main floor, carpet upstairs - Front porch & backyard patio fully fenced - 3 beds/2 full bath, with 1 King bed in the Master bedroom, 1 Full in the Guest bedroom, and 1 Air Mattress in the Family room. Blocks from Woodward Academy, MARTA station and Georgia International Convention Center, only 3 miles to ATL, 10 miles to downtown Atlanta, this 3beds/2bath house is ideal for business travelers, families or small groups who like to explore. Designed and furnished with appreciation of cultural diversity in the area, this place is full of character. Come to explore this charming and colorful gem in the historic College Park.
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